Privacy Policy

Voqi (the "App") and its associated website (the "Website"), collectively referred to as the "Services," are owned and operated by Voqi Labs Pty Ltd ("Voqi Labs," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Services.

1. Who We Are

Voqi Labs Pty Ltd is an Australian-based company dedicated to providing innovative language learning tools, including vocabulary management and pronunciation practice, through the Voqi App and Website.

2. Information We Collect

We collect various types of information to provide and improve our Services, including:

a. Information You Provide Directly:

• Account Information: When you create an account, we collect your email address, username, and password.
• Profile Information: You may provide additional profile details voluntarily.
• Vocabulary Data: Words, phrases, idioms, and slang you save, create custom lists for, or interact with within the app.
• Pronunciation Practice Data: Your voice recordings and associated performance metrics (e.g., accuracy, fluency, completeness, prosody scores, phoneme-level breakdown). This is central to Voqi's core functionality.
• Correspondence: Information you provide when you contact us for support or other inquiries.

b. Information Collected Automatically (Usage Data):

• Device Information: Information about your mobile device or computer, including operating system, device type, unique device identifiers, and mobile network information.
• Usage Information: Details of your access to and use of the Services, including traffic data, location data (derived from IP address), logs, and other communication data and the resources you access and use on or through the Services.
• Performance Metrics: Data related to your learning progress, such as completed lessons, scores, and time spent on activities.
• IP Address: We collect your IP address to understand your general geographic location for service delivery and analytics.

c. Third-Party Processors We Send Your Data To:

To provide Voqi's features we send some of your data to the third-party services below. Before your voice or practice text is sent to an AI service for the first time, the app tells you what is sent and to whom and asks for your permission. Each provider acts as a data processor on our behalf, is bound to protect your data to at least the standard described in this policy, and does not use your data to train its models.

• Microsoft Azure Speech Services: We send your voice recordings for transcription and pronunciation assessment, and the text of practice passages and words for text-to-speech audio.
• Microsoft Azure OpenAI Service: In Conversation practice, we send transcripts of what you say, together with the conversation scenario, to generate the AI partner's replies and feedback.
• Groq: We send your word lists and practice text to generate practice passages, and individual words to generate definitions, example sentences, and translations.
• Wordnik and Wiktionary: We send individual words to look up definitions, pronunciations, and example sentences.
• Google Gemini: We send individual nouns to generate illustrative images.
• PostHog (product analytics, hosted in the United States): Pseudonymous user ID, device information, and in-app interaction events — never your email address, vocabulary content, or recordings.
• Sentry (error monitoring): Device information, crash logs, and session replays with sensitive content masked by default.

Your voice recordings and practice results are also stored in your Voqi account (hosted on Supabase) so you can review past practice.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain Our Services: This includes delivering the core vocabulary management and pronunciation practice features, enabling account access, and ensuring the functionality of the app and website.
• To Personalize Your Learning Experience: Tailoring content, practice exercises, and feedback based on your progress, saved words, and pronunciation performance, including phoneme-level errors.
• To Improve Our Services: Analyzing usage patterns, performance data, and your feedback to enhance features, improve AI models (including speech recognition and pronunciation assessment), and optimize user experience.
• For Communication: Sending you service-related notifications, updates, and responding to your inquiries and support requests.
• For Security and Fraud Prevention: Protecting the security and integrity of our Services and preventing fraudulent activities.
• For Analytics and Research: Conducting research and analysis to understand market trends, user behavior, and to inform business decisions.
• For Legal Compliance: Fulfilling our legal obligations and enforcing our Terms & Conditions.

Note on Speech Data and AI Model Improvement: Your speech data is crucial for the core functionality of Voqi. To continuously improve our AI models' accuracy across diverse accents and speaking styles, we may use anonymized speech recordings for model training. This is OPT-IN, meaning we will only use your anonymized data for this purpose if you explicitly consent. You can withdraw your consent at any time.

4. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of third parties:

• Service Providers: We engage third-party companies and individuals to perform services on our behalf (e.g., hosting, data analysis, payment processing, customer support, and the third-party API providers listed above). These providers have access to your information only to perform these tasks and are obligated not to disclose or use it for any other purpose.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Voqi Labs Pty Ltd, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
• With Your Consent: We may disclose your personal information for any other purpose with your express consent.

5. Data Security

We implement reasonable security measures designed to protect your information from unauthorized access, use, alteration, and disclosure. These measures include data anonymization, encryption, and secure storage solutions. However, no internet transmission or electronic storage method is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to retain your personal information, we will securely delete or anonymize it.

7. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). These rights may include:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure ("Right to Be Forgotten"): You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to Object to Processing: You have the right to object to our processing of your personal information in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law.

8. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers. If you believe that we might have any information from or about a child under 13, please contact us immediately.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Services after any changes signifies your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: